QUESTIONS AND ANSWERS
Common questions about repairs at PhoneLab
What we get asked most in the shop, collected and answered straight. If the answer is not here, just call or email — we reply quickly.
What does a screen replacement cost?
A screen replacement starts at 449 kr and the price depends on the model and whether you choose an original part or a copy. You get a fixed price before we start, after a free diagnosis. The exact price for your model is in the model picker higher up the page.
How long does a repair take?
Screen and battery replacements usually take 30–45 minutes and are done while you wait. Water damage and data recovery normally take 1–3 days because the device needs drying and testing. You get a time estimate before the work starts.
Do I keep my photos and apps?
Yes. For screen, battery and charging-port replacements we do not touch the contents of the device. Still take a backup before you drop it off — it is always the right precaution. With water damage data can be lost, and we say so before we start.
Do I need an appointment?
No. PhoneLab is a walk-in workshop — come to Långholmsgatan 13 in Hornstull whenever it suits you. To be sure the part is in stock for your model, call 079-029 99 92 first.
What does the warranty cover?
You get a 12-month warranty on both the part and the work for screen, battery, charging port, and camera and audio repairs. Water damage carries a 3-month warranty because the damage varies. The warranty does not cover new physical damage, such as dropping the device again.
How do I pay?
You pay when the device is ready and you collect it. We take card, Swish and cash. You get a receipt in the shop or by email.
Do I get the price before you start?
Yes. The prices on the page apply, and if diagnosis shows something more involved we contact you and do not start until you have agreed.
Does True Tone still work after a screen replacement?
With an original (OEM) screen, True Tone and automatic brightness are kept. On a copy screen True Tone may be lost — this is noted on each tier on the model page so you can choose with full information.
Is the phone still water resistant after the repair?
We replace the seal and reassemble the device properly, but no workshop can guarantee the same water resistance as a factory-new phone. Treat it as splash resistant afterwards, not pool ready.
Do you look at the contents of my device?
Only what is needed to test the repair — for example that the camera takes a photo or that touch works across the whole screen. We do not go through your files and we keep nothing.
What are the odds of saving a water-damaged device?
It depends on how much liquid got in, what kind, and how quickly the device was switched off. Do not charge it or turn it on — bring it in as soon as you can. We open, clean and dry it, then tell you what can be done.
Broken screen? Come by today.
Långholmsgatan 13, Hornstull · fixed price before we start